Refund policy

 

Your 100% satisfaction is important to us. We offer a 14-days Return & Exchange Policy:

• Timing: we have a 14-days Return & Exchange Policy, from the day the item is delivered.
  
  
• To be eligible for a return/exchange, goods must be unused, undamaged and accompanied by proof of purchase.
  
  
• For returns, please email enquiries@gniusclothing.com with the subject 'Returns' and include your order number, name and the reason for the return.
  
  
• We offer a free returns service for any items within 14 days of purchase, please email 
  Enquiries@gniusclothing.com for your free returns label
  
  
• If a product is damaged or was faulty upon delivery -  Please send the damaged/faulty product back to us using the above procedure and we will ship out a new product of the same to you.  If you wish to receive a refund please state this in your 'Returns' email. 
  
  
• We will provide you with instructions where to send returned goods, when we receive your 'Returns' email.
  
  
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  
  
• When a returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
  
  
• Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
  
  
• If the refund is approved, it will be processed and a refund will automatically be applied to your original payment method shortly after.
  
  
• Our promise to refund your money does not apply to faults or damages caused by accident, neglect or misuse.